1. Details of Normafa Hotel
Name of the owner and operator: Normawood Limited Liability Company (hereinafter referred to as the Service Provider)
Service Provider’s registered office: 1121 Budapest, Kopp Mária sétány 8.
Court of registry: Metropolitan Court of Registration
Company registration number: 01-09-880180
Tax number: 10437340-2-43
EU VAT ID: HU10437340
For contact related information, the Service Provider can be contacted at the following:
Mailing address: 1121 Budapest, Kopp Mária sétány 8.
Telephone: +36 30 908 0601
Website: normafahotel.hu
Email: sales@normafahotel.hu
2. General Rules
2.1. These General Terms and Conditions (hereinafter referred to as GTC) govern the use of the Service Provider’s accommodations and related services.
2.2. Services not regulated by or deviating from these GTC may be subject to a separate agreement. In such cases, the provisions of the separate agreement will take precedence over these GTC, except for matters not specifically addressed in the separate agreement, where these GTC shall apply.
2.3. This version of the GTC shall apply at the time the contract is concluded under Section 4 for the contracting parties defined in Section 3.
2.4. The Service Provider reserves the right to unilaterally amend these GTC at any time but is obligated to notify the contracting parties under Section 3 with an existing agreement in writing at least 15 (fifteen) calendar days prior to the proposed effective date. The amended GTC may be sent directly or communicated as available on the hotel’s website.
Should the contracting party fail to object in writing within 15 (fifteen) calendar days of receiving the notice, the amended GTC shall be considered accepted. If the contracting party objects in writing, the Service Provider may terminate the contract immediately within 5 (five) business days of receiving the objection. If the Service Provider does not exercise this termination right within 5 (five) business days, the contract remains subject to the prior version of the GTC.
2.5. Communications sent to the contracting party via email shall be considered as written notices for the purposes of these GTC.
3. Contracting Parties
3.1. The services provided by the Service Provider are utilized by the guest (hereinafter referred to as the Guest).
3.2. If the Guest submits the booking request directly to the Service Provider, the Guest is considered the contracting party. Upon meeting the conditions outlined in these GTC, the Service Provider and the Guest together constitute the contracting parties (Parties).
3.3. If the booking request is submitted by a third party (Agent) on behalf of the Guest, the terms of cooperation shall be governed by the agreement concluded between the Service Provider and the Agent. In this case, the Service Provider is not obligated to verify whether the Agent is legally authorized to represent the Guest.
3.4. For group events or conferences, or for accommodation bookings for at least ten individuals (Group Event), the organizer (either a natural or legal person or an unincorporated organization, hereinafter referred to as the Organizer) placing the order is deemed the contracting party.
4. Conclusion of the Contract, Booking Methods, and Modifications
4.1. Rules for Reservations Not Considered Group Events
4.1.1. Booking via Email
4.1.1.1. The Guest may send their booking request or inquiry directly to the Service Provider’s email address published on the website: reservations@normafahotel.hu.
4.1.1.2. The Service Provider responds to email inquiries with a written (email) offer. If no written (email) order is received within 72 (seventy-two) hours from the time the offer was sent, the Service Provider’s offer ceases to be binding.
4.1.1.3. A contractual relationship is established between the Parties once the Guest submits a written (email) order within the specified timeframe and the Service Provider confirms the booking via email. However, the reservation is considered final only after the Guest has prepaid the full amount via bank transfer to the account specified by the Service Provider by the specified deadline. Failure to meet the payment deadline will result in the cancellation of the reservation by the Service Provider.
4.1.1.4. The contract qualifies as a written, fixed-term agreement, and unless otherwise agreed, the provisions of these GTC shall apply.
4.1.2. Booking Through the Service Provider’s Own Booking System
4.1.2.1. Guests may make instant online bookings and payments through the Service Provider’s website by selecting the desired room type and price via the “Select” button. Optional extra services, if available, can also be chosen. After clicking “Next,” a summary of the booking details will appear, where personal details and any additional information for the Service Provider can be provided.
4.1.2.2. Payment must be made in advance via debit or credit card (bank card), SZÉP card (a Hungarian voucher card), or bank transfer.
4.1.2.3. In the case of payment by card, payment is processed through the Simple Pay application after clicking the “Finalize Booking” button. Upon successful transaction, the payment Service Provider issues an authorization number, and an email confirmation is sent. For unsuccessful transactions, an error message will indicate the cause of the issue.
The contract between the Guest and the Service Provider is established upon confirmation of the booking. This confirmation is conditional upon the successful charging of the Guest’s card for the service fee as initiated through the “Finalize Booking” button.
4.1.2.4. For payments via bank transfer, the Service Provider confirms the booking by email after the “Finalize Booking” button is pressed, providing the necessary details for the transfer. The contract is established upon confirmation, but the reservation is only final when the payment is received in the Service Provider’s bank account by the specified deadline.
4.1.3. Booking Through Online Accommodation Platforms
4.1.3.1. Guests can make reservations via online accommodation platforms used by the Service Provider by selecting Normafa Hotel and entering the required details. These platforms automatically confirm all reservations, which the Service Provider is obligated to accept.
4.1.3.2. Guests using these platforms must adhere to the respective platform’s General Terms and Conditions. The Service Provider interacts directly with the Guest only in cases of special requests, cancellations, or date changes, handled through the platform’s customer service.
4.1.3.3. Payments for reservations made on these platforms must be completed in advance using one of the payment methods provided on the platform.
4.1.3.4. The contract is established upon booking confirmation by the platform, conditional on the successful charging of the Guest’s card for the service fee during the booking process.
4.1.3.5. Such contracts also qualify as written, fixed-term agreements subject to these GTC unless otherwise agreed.
4.1.4. In-Person Booking
4.1.4.1. Guests may also place booking requests in person at the Service Provider’s premises. In such cases, the Guest submits their order by signing a paper-based registration form at the Service Provider’s address.
4.1.4.2. The contract between the Guest and Service Provider is established upon written confirmation by the Service Provider of the order and the advance payment of the service fee by one of the payment methods described in 4.1.4.3. The resulting contract is also considered a written, fixed-term agreement subject to these GTC unless otherwise agreed.
4.1.4.3. For in-person bookings, payments can be made in cash, by debit or credit card, or with a SZÉP card.
4.2. Rules for Reservations Considered Group Events
4.2.1. The Organizer may submit booking requests or inquiries directly to the Service Provider’s email address published on the website: sales@normafahotel.hu.
4.2.2. The Service Provider responds to email inquiries with a written (email) offer. If no written (email) order is received within 72 (seventy-two) hours from the time the offer was sent, the Service Provider’s offer ceases to be binding.
4.2.3. A contractual relationship is established between the Parties once the Organizer submits a written (email) order within the specified timeframe and the Service Provider confirms the booking via email. However, the reservation is considered final only if the Organizer pays a deposit of 50% of the service fee via bank transfer to the Service Provider’s specified bank account. The deposit must be credited at least 30 (thirty) days prior to the service date. Failure to meet the payment deadline will result in the cancellation of the reservation by the Service Provider.
4.2.4. The contract qualifies as a written, fixed-term agreement, and unless otherwise agreed, the provisions of these GTC shall apply.
4.2.5. The Organizer must pay the remaining 50% of the service fee via bank transfer to the Service Provider’s specified bank account no later than the second business day before the service date. Failure to meet this deadline will result in the cancellation of the reservation. In such cases, the Service Provider is entitled to retain the deposit already paid as specified in 4.2.3.
4.3. Early Departure or Extension of Stay
4.3.1. If the Guest leaves the accommodation permanently before the reserved period ends, they are not entitled to a refund, and the Service Provider retains the full service fee. Furthermore, the Service Provider is entitled to resell the vacated room.
4.3.2. If the contracting party wishes to extend their stay beyond the reserved period, prior consent from the Service Provider is required. The extension is subject to the provisions of these GTC regarding payment for the extended period.
4.4. Acceptance of the General Terms and Conditions
By entering into a contract with the Service Provider by any means, the contracting party accepts these GTC and the Service Provider’s privacy policy. For Group Events, the Organizer undertakes to ensure that all Guests are made aware of the Service Provider’s privacy policy in an identifiable manner before using the services.
4.5. Modifications to the Contract
4.5.1. Modifications or amendments to the contract, including deviations from these GTC, can only be made in writing with the mutual consent of both parties.
4.5.2. For Group Events, changes in the number of attendees that do not exceed ±10% of the original group size do not require a separate contract amendment. Adjusted items and rates will be reflected in the Service Provider’s confirmation.
5. Cancellation and Booking Modification Conditions
The Service Provider only accepts cancellations or modification requests in writing.
5.1. Cancellation and Modification Conditions for Reservations Not Considered Group Events
5.1.1. The reservation can be canceled free of charge (“Free Cancellation Period”) up to 14 days before the arrival date. In such cases, the full amount paid will be refunded to the Guest.
5.1.2. If the Guest does not cancel the reservation and does not arrive on the booking date (no-show), the payment will not be refunded, and the Service Provider retains the full amount already paid.
5.1.3. At the Guest’s request or due to operational reasons (e.g., issues affecting the hotel or room’s usability), the Service Provider may initiate booking modifications. Changes to booking dates are only possible within the same price category as the original booking.
5.2. Cancellation and Modification Conditions for Group Events
5.2.1. Group Events can be canceled free of charge up to 30 days before the event’s scheduled date (or the first day of a multi-day event). In such cases, the full amount paid will be refunded to the Organizer.
5.2.2. If canceled 29–3 days before the event’s scheduled date (or the first day of a multi-day event), the Organizer is liable to pay a cancellation fee of 50% of the total service fee. The Service Provider retains the amount already paid that corresponds to this cancellation fee.
5.2.3. If canceled within 2 days before the event’s scheduled date (or the first day of a multi-day event), the Organizer is liable to pay a cancellation fee of 100% of the total service fee. The Service Provider retains the full amount already paid.
5.2.4. For changes reducing the number of attendees or services, the provisions of 5.1.2–5.1.3 apply, with the cancellation fee calculated based on the total fee for the canceled services or attendees. If the reduction in attendees does not exceed 10% of the total group size, such changes can be made up to 4 days before the event without penalty.
5.2.5. Increases in the number of attendees or additional service orders may be accommodated at any time before the event, subject to the Service Provider’s available capacity. Cancellation fees do not apply to such cases.
5.2.6. If the Organizer does not cancel the Group Event and the Guests do not arrive on the event date (no-show), the payment will not be refunded, and the Service Provider retains the full amount already paid.
6. Prices
6.1. Rules for Reservations Not Considered Group Events
6.1.1. Current room rates are published on the Service Provider’s website, online booking platforms, and displayed in the hotel rooms or at the hotel reception.
Prices for additional services not included in the room rate are displayed in the respective hotel departments (e.g., restaurant, wellness, sports facilities).
6.1.2. The Service Provider reserves the right to change the published rates without prior notice. Such changes do not affect contracts already concluded unless the price change is due to adjustments in tax regulations as specified in 6.1.3.
6.1.3. When publishing prices, the Service Provider specifies the applicable tax rates (e.g., VAT, IFA) as per Hungarian law, including whether these taxes are included in the prices. Changes in taxation laws that increase costs may be passed on to the contracting party with prior notice.
6.1.4. A 10% service charge is added to the gross price of á la carte lunch and dinner services in the restaurant and bar.
6.1.5. Discounts, promotions, and other offers are published on the Service Provider’s website and online booking platforms.
6.2. Rules for Group Events
Service fees for Group Events are not published but are determined individually in the written offer and order. Catering services for Group Events are subject to a 10% service charge.
7. Payment Terms
7.1. Payment for services outlined in Sections 4.1–4.2 is governed by those provisions. Any additional services used by the Guest must be paid for on-site, at the time of use, or at the latest upon departure.
7.2. The contracting parties acknowledge that services not included in the room rate but utilized by Guests (e.g., additional services) must be paid for. The Organizer is responsible for covering such costs on behalf of their Guests.
7.3. The Service Provider may engage third-party service Service Providers to offer specific services and resell these services to Guests or the Organizer. Such services are considered intermediary services.
7.4. For Group Events, any technical, equipment-related, or other services ordered by the Service Provider at the Organizer’s request are also considered intermediary services and invoiced accordingly. This includes, but is not limited to, audiovisual planning and execution by subcontractors.
7.5. Unless otherwise agreed, services may be paid for using the following methods:
All transaction costs incurred by the payment method are borne by the contracting party.
7.6. The Service Provider issues invoices in Hungarian Forint (HUF) or Euro (EUR) based on the signed service confirmation. Invoices are sent electronically to the email address provided during registration. The Service Provider is not obligated to modify the invoice or change the payer after issuance.
7.7. For non-HUF payments, room rates are converted using the European Central Bank’s exchange rate on the arrival date. Food, beverage, and other prices (e.g., room rentals, equipment rentals) may be subject to separate agreements.
7.8. Complaints related to advance payments by card must be reported on-site immediately after the service is used. The Service Provider will document the complaint and decide on compensation after investigation.
7.9. In case of late payment, the Service Provider is entitled to charge interest in accordance with Hungarian Civil Code Section 6:155.
7.10. Post-charge: The Service Provider reserves the right to charge the contracting party’s card for additional costs identified after checkout (e.g., damages to the room).
8. Usage and Conditions of Services
8.1. Guests may check in to their rooms at the time specified by the Service Provider on the day of arrival and must check out by the specified time on the day of departure. The exact times are defined in the Service Provider’s House Rules available on the website.
8.2. If the Guest wishes to check in earlier than the check-in time specified in the House Rules, an additional charge equivalent to one night’s room rate for the preceding night will apply.
8.3. If the Guest:
8.4. The Service Provider offers a designated luggage storage room for Guests’ use. However, the Service Provider reserves the right to change the storage arrangements in case of unforeseen technical issues.
8.5. Additional Rules for Group Events
8.5.1. For Group Events, Guests are not considered contracting parties (unless the Organizer is also a Guest), and the Organizer is solely responsible for their actions. This responsibility does not exempt Guests from adhering to the House Rules.
8.5.2. During Group Events, Guests or Organizers may only connect high-power electrical devices (e.g., lighting, sound systems, projectors) to the Service Provider’s network with prior written approval. Any damages or operational disruptions resulting from unauthorized use will be the responsibility of the Organizer.
8.5.3. The Service Provider has exclusive rights to rent audiovisual equipment and provide comprehensive AV services within its conference facilities, either directly or through contracted partners. External AV equipment and services may only be used with prior written approval from the Service Provider.
8.5.4. The Service Provider reserves the exclusive right to supply all food and beverages for events. Without prior written consent, neither the Organizer nor Guests may bring external food or beverages into the hotel premises.
8.5.5. For buffet-style meals, food will be displayed for a maximum of 3 hours to maintain quality and comply with HACCP regulations.
8.5.6. Any decorations or items brought into the hotel for display require prior written approval from the Service Provider. Decorations must fully comply with fire safety regulations.
8.5.7. It is prohibited to use nails, screws, or adhesives on the walls, ceilings, or other surfaces of the event spaces or other areas of the hotel. Any damage caused by such actions will result in financial liability for the Organizer. Decoration plans must be coordinated with the Service Provider in advance to ensure compliance with fire and safety regulations.
8.5.8. The Organizer is responsible for removing all items brought into the hotel at the end of the event unless otherwise agreed. Failure to do so may result in the Service Provider arranging for the removal and storage of these items at the Organizer’s expense, risk, and cost.
8.5.9. Public advertisements or promotions involving the Service Provider or the hotel (including invitations, photos, or videos featuring the hotel name or logo) require prior written approval from the Service Provider. Unauthorized publication may result in event cancellation, with all costs and damages borne by the Organizer.
8.5.10. If the Organizer invites photographers or videographers to the event, the Service Provider must be notified in writing at least 5 business days in advance, and the Organizer must comply with the Service Provider’s specific conditions and data protection rules.
9. Termination and Withdrawal by the Service Provider
9.1. The Service Provider does not have the right to terminate the contract ordinarily. The Service Provider may only terminate the contract under the conditions specified in Section 9.2.
9.2. The Service Provider may terminate the contract in writing with immediate effect, refuse further services, and seek compensation if the contracting party significantly breaches the contract. Significant breaches include, but are not limited to:
9.3. The Service Provider may withdraw from the contract for substantial reasons, including but not limited to:
9.4. In case of withdrawal, the Service Provider must notify the contracting party in writing immediately and refund any advance payments or security deposits within 15 (fifteen) calendar days. The Service Provider is not liable for any further compensation or indemnification.
10. Accommodation Guarantee
10.1. In case of overbooking or temporary operational issues, the Service Provider will arrange alternative accommodation for the Guest at an equivalent or higher-category hotel for the agreed price and duration (or until the issue is resolved). Any additional costs for the substitute accommodation will be borne by the Service Provider.
10.2. The contracting party is not obligated to accept the alternative accommodation and may withdraw from the booking without penalty. If the alternative accommodation is accepted, the contracting party cannot claim compensation from the Service Provider.
10.3. The Service Provider will facilitate communication with the alternative accommodation by offering free phone calls and transport to and from the location. However, the contracting party is still required to pay the agreed price to the Service Provider.
11. Illness or Death of the Guest
11.1. If the Guest falls ill during their stay at the hotel and is unable to take care of their medical needs, the Service Service Provider will offer medical assistance. However, the Guest will be responsible for the costs of the medical services.
11.2. In the event of the Guest falling ill and/or passing away at the hotel, the Service Service Provider is entitled to request appropriate compensation from the contracting party, or their relative, heir, or the bill payer, for any medical and procedural costs, the cost of services used prior to the death, and any damage caused to equipment or furnishings in connection with the illness/death.
11.3. If the Guest extends their stay due to illness, including stays related to quarantine measures, the contracting party is obliged to pay the Service Service Provider the service fee for the extended reservation.
12. Rights, Obligations, and Liability of the Contracting Party
12.1. The Guest is entitled to use the reserved room and the facilities of the accommodation that are included in the standard service offering and are not subject to special conditions.
12.2. Complaint Handling: During their stay at the hotel, the Guest is entitled to file complaints regarding the services provided or the processing of their personal data, either in writing or by having a verbal complaint recorded in the complaint log. The right to file a consumer protection complaint expires after checking out of the hotel. The Service Service Provider is obliged to investigate the written consumer protection complaint in accordance with applicable consumer protection regulations, provide a written response, and take the necessary steps to address the complaint. Information regarding the handling of complaints related to personal data processing can be found in the Privacy Policy.
12.3. The contracting party is obligated to pay for the services ordered in the contract in accordance with the agreed terms and deadlines. If services already used are not paid for, including cases where there are insufficient funds on the payment card used, point 13.1. applies, and the Service Service Provider is entitled to claim payment through any legal means available.
12.4. The Guest is responsible for ensuring that any child under the age of 14 is accompanied by an adult when staying at the hotel. The contracting party acknowledges that the hotel is not currently child-friendly.
12.5. The Guest is obliged to fully comply with the House Rules.
12.6. The Guest is prohibited from using drones or quadcopters on the hotel premises or within a 150-meter radius to protect the privacy of other Guests. If this prohibition is violated, the Guest is fully responsible for any damage caused, including fines, penalties, and compensation for damages.
12.7. The contracting party is responsible for any damages or disadvantages caused by the Guest, their companion, or any other person under their responsibility, whether caused by the Service Service Provider or a third party. This responsibility remains even if the affected party has the right to directly claim compensation from the Service Service Provider.
12.8. In the case of a group event, the Organizer is responsible for ensuring that the House Rules are followed by the Guests, and is also liable for any damage caused by their Guests, employees, assistants, or participants during the event or in the building and its furnishings. The Organizer is further responsible for the careful and proper use of any equipment they or their Guests have used, and for returning it in good condition, as well as for indemnifying the Service Service Provider from any third-party claims arising from the use of such equipment.
12.9. In the case of a group event, the Organizer is responsible for the safekeeping of any exhibition or personal items brought into the hotel’s event spaces. The Service Service Provider is not responsible for any loss, damage, or destruction of these items unless the damage is caused by intentional actions or gross negligence by a Service Service Provider employee.
13. Rights, Obligations, and Liability of the Service Service Provider
13.1. If the Guest fails to pay for the services used or the penalty-bearing services ordered in the contract, the Service Service Provider is entitled to claim a lien on the Guest’s personal property brought into the hotel to secure their claims.
13.2. The Service Service Provider is obliged to: a) Provide the services ordered under the contract in accordance with applicable laws and service standards; b) Handle the Guest’s complaint as outlined in point 12.2.
13.3. Liability of the Service Service Provider
a) The Service Service Provider is responsible for any proven damage to the Guest caused within the hotel due to intentional or grossly negligent actions of the Service Service Provider or its employees/agents. b) The Service Service Provider is not liable for damages resulting from events beyond its control or those caused by the Guest. c) The Service Service Provider may designate specific rooms or areas within the hotel where Guests are not allowed to enter. The Service Service Provider is not liable for any damage or injury occurring in such restricted areas. d) The Guest must report any damage they suffer immediately. e) The Service Service Provider is liable for any damage to the Guest’s property that is lost, destroyed, or damaged if the property was placed in a location designated by the Service Service Provider or left in the Guest’s room, or handed to an employee authorized to receive such items. f) The liability of the Service Service Provider is limited to a maximum of fifty times the daily room rate. Any limitation or exclusion of liability beyond this amount is null and void (Civil Code 6:369 § (1)). g) The Service Service Provider is only liable for securities, cash, and other valuables if it took the item for safekeeping, or refused to take it. In this case, the burden of proof lies with the Guest (Civil Code 6:369 § (2)).
14. Data Protection, Copyright
14.1. The Organizer or the Guest is obliged to immediately inform the Service Service Provider if any extraordinary event related to the processing of personal data is detected during the ordering or use of services (e.g., internet attack, breach of personal data, power outage, unauthorized access). The Service Service Provider will act in accordance with the applicable laws and the data protection policy, which is available on the Service Service Provider’s website.
14.2. The Organizer and the Guest are only entitled to use the name or logo of the Service Service Provider or the hotel temporarily and in connection with the ordered service, with the express prior written consent of the Service Service Provider.
15. Force Majeure
15.1. Neither Party shall be responsible for the non-fulfillment, incomplete or delayed fulfillment of obligations arising from this agreement due to force majeure. Any event affecting the contractual performance that the Parties cannot influence through their actions shall be considered force majeure for the purposes of this agreement.
15.2. In the case of Section 9.3.a) of this GTC, force majeure includes, but is not limited to, events such as natural disasters, fire, explosion, strike, internet system failure, etc., where the Parties shall bear their incurred costs and damages themselves.
16. Applicable Law, Jurisdiction
16.1. Regarding matters not regulated in these GTC, the provisions of the current Hungarian Civil Code (currently Act V of 2013, hereinafter referred to as the “Civil Code”) and other relevant applicable Hungarian laws shall apply.
16.2. Dispute Resolution: The Parties shall primarily attempt to resolve any legal disputes amicably. In case of failure, for any dispute arising from or related to the parties’ contractual relationship, including but not limited to breach, termination, validity, or interpretation of the contract, the Parties exclude the state court route and submit themselves exclusively to the decision of the Permanent Arbitration Court (Commercial Arbitration Court of Budapest) at the Hungarian Chamber of Commerce and Industry, with final and binding effect. The Arbitration Court shall proceed according to its procedural rules, with the number of arbitrators being three (3), and the language of the proceedings will be Hungarian.
16.3. If any provisions of these GTC are deemed invalid, it shall not affect the validity of the remaining provisions.
16.4. The Service Service Provider excludes the application of Section 6:63 (5) of the Civil Code, meaning that prior business relationships, customs, practices, or industry standards with the Party contracting with the Service Service Provider will not become part of the contract.
16.5. By entering into the contract, the Party contracting with the Service Service Provider confirms that they have read, understood, and individually discussed all the necessary data and conditions related to these GTC and the Data Protection Notice at the time of accepting the offer.
16.6. By concluding the contract, the Parties declare that, in accordance with Section 6:78 (2) of the Civil Code, these GTC do not contain provisions that differ substantially from standard contractual practices or relevant legal provisions. Any differing conditions have been specifically agreed upon and recorded in the individual contract.
17. Different Rules for the Hotel’s Retreat Programs
17.1. The Hotel’s services may include permanent or temporary services that Guests can use for a full day, half day, or just an evening, without requiring a hotel reservation (hereinafter referred to as “Retreat Programs”). The provisions of these GTC shall apply to these services with the following exceptions.
17.2. The detailed description and prices of the current Retreat Programs can be found on the Hotel’s website. Retreat Programs can be accessed through online ticket purchase on the Hotel’s website with prepayment for the program, or by purchasing tickets in person with prepayment. The Retreat Programs can be accessed at the following links upon the effective date of these GTC: https://normafahotel.hu/hu/classes/ and https://normafahotel.hu/hu/class-retreats/.
17.3. During booking, the available tickets for a given Retreat Program can be purchased according to the pre-set dates and available spots on the Hotel’s website. As of the effective date of these GTC, the price of the Retreat Programs can be paid through online card payment on the Simple Pay platform, or in person as defined in Section 7.5. Once the transaction is successful through online ticket purchase, the Service Service Provider will confirm the ticket purchase via email. To notify Guests of any potential program changes, the Service Service Provider will record the Guest’s email address and phone number during the booking process.
17.4. For online ticket purchases, the contract between the Guest and the Service Service Provider is concluded upon the confirmation of the ticket purchase, provided that the booking is only considered final when the Service Service Provider has successfully charged the Guest’s card with the service fee. For in-person ticket purchases, the contract between the Guest and the Service Service Provider is concluded upon payment of the program fee.
17.5. Online Retreat Program bookings are registered at the Hotel’s reception. Upon using the program, the reception identifies the Guest(s) based on the name of the person who purchased the online ticket and the reserved time slot.
17.6. Multiple Ticket Purchases and Responsibility: If a Guest buys tickets for several people, or if, as part of a promotion by the Service Service Provider, they can bring an additional participant for free, those additional people are also considered Guests and can use the services. However, they are not considered the contracting party. The contracting party, the Guest who purchased the tickets, is responsible for the other Guests using the Retreat Programs they booked, but this does not exempt them from the obligation to comply with the guest regulations (House Rules).
17.7. Gift Vouchers:
17.7.1. Gift vouchers can be purchased for certain Retreat Programs, which can be found on the Hotel’s website at the following link.
17.7.2. The purchase of gift vouchers is only possible online via the Simple Pay platform. During the online gift voucher purchase, the purchaser can indicate the name of the person receiving the gift, but no time slot can be selected.
17.7.3. Gift vouchers are assigned a unique serial number, which is used to identify the voucher when redeemed at the Hotel reception. The name of the purchaser is not recorded. Since gift vouchers are not valid for a specific date, the purchaser or the recipient must book a time slot at the Hotel reception before redeeming the voucher via the contact details provided.
17.8. Cancellation and Modification:
17.8.1. The Service Service Provider explicitly advises Guests to be careful when selecting the date for the Retreat Program. If the Guest does not attend the Retreat Program for any reason, tickets or gift vouchers purchased for the program cannot be refunded under any circumstances. However, the purchased ticket or gift voucher can be transferred to a different date free of charge once, if the Guest, or the purchaser or recipient of the gift voucher, informs the Hotel reception in writing or by phone at least seven days before the booked time.
17.8.2. If the Retreat Program is canceled due to reasons on the Service Service Provider’s side, the Service Service Provider will notify the Guest as soon as possible and offer an alternative program on a different date. Alternatively, the parties may agree on a different Retreat Program, the price of which may differ from the originally purchased program. If the Guest chooses a program of a different price, the parties will settle the price difference before the start of the program. If the Guest is unable or unwilling to attend the Retreat Program at another time, the Service Service Provider will refund the price of the purchased ticket(s).
17.9. Retreat Programs and Accommodation: The Hotel offers multi-day packages for its Retreat Programs, but the price of the Retreat Programs does not include accommodation. Guests attending multi-day programs have the option to book accommodation at the Hotel. The general provisions of the GTC apply to accommodation bookings.
Eötvös Road 52-54 • 1121 Budapest. Hungary
reservations@normafahotel.hu
We warmly welcome all guests above the age of 14
© 2024, Normafa Hotel
A Docler Holding company
Eötvös Road 52-54
1121 Budapest. Hungary.
reservations@normafahotel.hu
We warmly welcome all guests above the age of 14
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