Guest Directory

Dear Guest,

I warmly welcome you to our hotel! It is my plesure to provide you some useful information on our hotel’s extensive services to make your stay with us a memorable one. Should you require further information please do not hesitate to contact one of our staff. I wish you a plesant stay in Budapest. 

Your Normafa Retreat Team

Various power converters (110V / 220V) and adapters/plugs for the use of different electrical connectors in Hungary can be requested at the reception.

The Lounge Bar is located in the restaurant on the ground floor of our hotel, offering coffee and tea specialties, alcoholic and non-alcoholic drinks. Open: every day 7am – 10pm-

TEL: 301

It is located in the lobby, at the entrance of the hotel.

At the request of our guests, our housekeeping colleagues will clean the shoeswithin 1 hour between 6am and 10pm,please contact the reception if required.

TEL: 300

It can be found in the hotel rooms, prepared in the wardrobe.

For program recommendations, general local information and ticket purchases, please contact our guest relations staff.

TEL: 300

The delivery of guests’ luggages upon arrival and departure is carried out by our bellboy colleague, if required, please contact the reception.

TEL: 300

It is available behind the reception, please contact the reception.

TEL: 300

Electricity opretaes with 230 V/50 Hz.

In the bathroom the outlet are only available for razor or hairdryer, to use othe type of devices please use the outlets inthe room.

In the case of individual guests, the room must be vacated by 11am on the day of departure, and by 10am in the case of group and event guests. On the day ofdeparture, you can request an extension of the use of the hotel room and/or wellness center, which we provide for a feedepending on the available capacity. Regarding the extension of the stay, please contact the reception.

TEL: 300

Umbrella can be requested at the reception.

TEL: 300

It can be set via the room television or requested at the reception.

TEL: 300

Our hotel’s Pergola restaurant is located on the ground floor, with a permanent a’la carte and occasionally buffet menu.

Open: every day 7am-10am and 12am-10pm

TEL: 301

The use of bathrobes provided in the rooms is free of charge. If you require an exchange due to size, please contact the reception.

TEL: 300

If you would like to use a bathroom chair, please contact Reception Desk. 

If you require a baby-cot or a baby chair, please contact the reception.

TEL: 300

All our rooms are equipped with a haird[1]ryer. It can be found on the wardrobe shelf in a special bag.

We accept VISA, Mastercard, Maestro, as well as K&H, MBH and OTP SZÉP cards.

We provide free WIFI service for our guests in the entire area of the hotel.

Internet access is also provided via the in-room television, and an iPad can be ordered at the reception upon request.
TEL: 300

In our yoga rooms, we hold yoga classes led by our own yoga instructors every day, in which the participation of hotel guests is guaranteed free of charge. To book a class appointment, please contact the reception.
TEL: 300

Each hotel rooms has a selfoperated air conditioning system. You can find the control panel ont he wall of the room, and you can change the
temperature by +3 or -1 Celsius degrees by turn the button to + or – direction. The horizontal switch has to be in „automatic” mode, and the red light must be on, this is the automatic control.If you wish to turn off the airconditioning, please use the main switch to „OFF” position. Please in case of airconditioning, keep the windows closed.
If you need any help or assistance, please
call the Reception Desk. 

TEL: 300

The guest elevator runs on the room levels between the ground floor and the 2nd floor, the wellness level can be reached by stairs inside the house, and
from outside at street level without stairs.

Each room has a variety of soft drinks and spirits, as well as salty snacks. The minibar is refilled daily, consumption is charged to the room account. For other requests, call the reception.

Price list:
Product Price/piece
383 Mineral water sparkling 0,383l 700 HUF
383 Mineral water still 0,383l 700 HUF
Coca-Cola / Coca Cola Zero 0,25l 1000 HUF
Kinley Ginger / Tonic 0,25l 1000 HUF
Granini juice Apple / Orange 0,2l 1450 HUF
Asahi beer 0,33l 1450 HUF
Etyeki white wine 0,375l 4000 HUF
Salted peanuts / Cashew nuts 70g 1450 HUF

Hotel’s own laundry service can be requested every day. Please drop off the clothes waiting to be washed at the reception desk no later than 9:00 a.m. in
the designated laundry bag, which is located in the wardrobe. In this case, the clean and ironed clothes can be collected after 06:00 p.m. on the same day. In casekeep the windows closed. If you need any help or assistance, please call the Reception Desk.
TEL: 300

Price list:
Product Price/ piece
Clothes 2500 HUF
Sweater / Cardigan 2500 HUF
Jeans 2500 HUF
Shirt / blouse 1500 HUF
Polo 1500 HUF
Shorts 1200 HUF
Lingerie 1200 HUF
Nightwear 2500 HUF
Dry Cleaning ~ 2 days 8500 HUF

If you notice a technical problem in your room, please notify immediately the hotel reception in order to solve it as soon as possible. 

TEL: 300

It is available digitally via the in-room television using the internet connection.

The use of laptop and printer is available 24 hours a day to our guests in the meeting room 11.

Our guests can park in the hotel’s outdoor parking lot free of charge, subject toavailability. We offer one parking space for people with reduced mobility and four additional parking spaces for electric cars with charging options. Ask at the reception about the use of the charging station (for 4 or 8 hours) and its fee. 

TEL: 300

Our pillow menu includes the following 3 types of pillows, from which we provide the selected type for our guests upon request, please contact the reception.
TEL: 300

– Antiallergic,
– Memory foam
– Organic buckwheat hull

It is available 24 hours a day, every day of the week
TEL: 300

The room price includes the buffet breakfast, which is available in the Restaurant every day between 7:00 and 10:00 a.m. If you wish to have breakfast in your room, please notify the reception by 8:00 p.m. the day before, together with a prior selection of the breakfast a’ la carte menu. We charge an extra fee for serving breakfast in the room.
TEL: 300

The hotel has 6 air-conditioned event rooms of different sizes. The Small Meeting Room is located on the ground floor of the hotel, and the Project Room is located on the 2nd floor. The Dome in the garden can be accessed through the
wellness department. On the ground floor of the separate Training Center building, there are the Hunting Roomand the Theater Room, and the Double
Room on the upper floor. For more information, please contact the reception

The room safe can be used free of charge, you will find the instructions for
use next to the safe. If you need help using it, please contact the reception.
TEL: 300

It is available every day from 7:00 a.m. to 10:00 p.m.
The selecetion of the room service menu is listed in the Guest Directory.
TEL: 300

Daily cleaning is carried out between 8:00 a.m. and 4:00 p.m., while turndown service is carried out between 6:00 and 8:00 p.m. If you do not request cleaning at all on the given day, please use the dedicated “Do not disturb” card that can be hung on the doorknob. Bed linen and towels are changed every 3 days. If you request a daily change of bed linen and towels, or if you need extra cleaning at a different time, please contact the reception.
TEL: 300

If you need an additional blanket or pillow, please contact reception. 

TEL: 300

Please ask at the reception. If you find an
item, please drop it off at the reception.

If you want to call another room, please use the buttons to dial the room number, in the case of rooms on the ground floor with 0 prefix (e.g. #25 – 025).
The reception and the restaurant can be reached directly by calling a pre-programmed button, but you can also dial the reception 300 and the restaurant
301 using push buttons. From the rooms, you can call both domestically and internationally from a direct line by pressing the button 9. The fee for the calls is charged automatically, please contact the reception for more information.

You can find a list of pre-programmed television and radio channels in the main menu of the televisions. In addition to a wide selection of Hungarian and foreign channels, you can find additional streaming providers via an Internet connection, as well as you can mirror your content from your mobile phone.

Various toiletries (toothbrush, toothpaste,
razor, shaving foam) are available on request, please contact the reception.

TEL: 300

Charging devices for charging various
electrical (mobile) devices can be requested at the reception.
TEL: 300

Towels and sheets are available for our guest ont he -1 floor of the hotel,at our Spa Reception. Used towels or sheets can be placed in the collecting bins next to the Sauna.
TEL: 300

Transfer and taxi services can be ordered through the hotel reception.
TEL: 300

In the hotel there are available and obligatory firealarm devices on each floor. In case of fire the main alarm warnes our
guests and it is obligatory to leave the building. On each room door, an Escape Plan is placed to follow in case of danger or fire.

Official holidays of the Republic of Hungary:
January 1, March 15, Easter, May 1, Pentecost, August 20, October 23, November 1,
December 25 and 26.

Our doorman colleague will park guests’ cars in and out, if required, please contact the reception.
TEL: 300

It can be found prepared in the hotel rooms, in the wardrobe.

At the request of our guests, our maid colleagues will iron the requested items of clothing within 1 hour between 06:00 a.m. and 10:00 p.m., please contact the reception if required.
TEL: 300

We provide an iron with ironing board on request, please contact the reception.
TEL: 300

The Exit plan is presented in each room, on the inner side of the room door.

The wellness department of our hotel
provides the following services every day
between 10:00 a.m. and 08:00 p.m.:
*Panoramic sauna
*Outdoor jacuzzi (all year round)
*Outdoor swimming pool with sun terrace (from May to September)
*Cryo sauna – for an extra fee
*Yoga rooms (Bikram and Sport)
For more information, please contact the
TEL: 300

© 2024, Normafa

A Docler Holding company