1. Data of Normafa Hotel
Name of the owner and operator company: Normawood Limited Liability Company (hereinafter referred to as: Service Provider)
Registered office of the Service Provider: 1121 Budapest, Kopp Mária sétány 8.
Court of registration: Metropolitan Court of Budapest, Company Registry
Company registration number: 01-09-880180
Tax number: 10437340-2-43
EU VAT ID: HU10437340
For information related to the contract, the Service Provider can be contacted at the following details:
Mailing address: 1121 Budapest, Kopp Mária sétány 8.
Phone number: +36 30 908 0601
Website: normafahotel.hu
Email address: sales@normafahotel.hu
2.General Rules
2.1. These General Terms and Conditions (hereinafter: GTC) regulate the use of the Service Provider’s accommodation and the related services.
2.2. In case of using services not regulated by these GTC or differing from them, or applying different contract terms, the parties may enter into an individual agreement, provided that in matters not regulated in the individual agreement, the provisions of these GTC must be taken into account. However, in the case of contradictions between the individual agreement and these GTC, the individual agreement will prevail.
2.3. This version of the GTC will be effective at the time of the contract formation defined in point 4, regarding the contracting parties under point 3.
2.4. The Service Provider is entitled to unilaterally modify these GTC at any time, but must notify the contracting parties under point 3 in writing at least 15 (fifteen) calendar days before the planned effective date of the modification, either by sending the modified GTC or, at its discretion, by sending a notice that the modified GTC can be viewed on the hotel’s website.
If the contracting party does not object in writing within 15 (fifteen) calendar days from the notice, the modified GTC will be considered accepted by the contracting party. If the contracting party raises an objection or protest in writing against the modification, the Service Provider is entitled to terminate the contract with immediate effect within 5 (five) business days from the receipt of the objection or protest. If the Service Provider does not exercise the right to terminate within 5 (five) business days from receiving the objection, the content of the contract before the modification of the GTC will apply.
2.5. In the application of these GTC, a legal declaration communicated to the recipient via email is also considered made in writing.
3. Contracting Party
3.1. The services provided by the Service Provider are used by the guest (hereinafter referred to as: Guest).
3.2. If the Guest places the order for services directly with the Service Provider, the Guest will be considered the contracting party. If the conditions set forth in these GTC are met, the Service Provider and the Guest will together be considered the contracting parties (hereinafter referred to as: the parties).
3.3. If the order for services is placed by a third party (hereinafter referred to as: Intermediary) on behalf of the Guest, the terms of cooperation will be governed by the agreement between the Service Provider and the Intermediary. In this case, the Service Provider is not obligated to verify whether the Intermediary is legally representing the Guest.
3.4. If an order is placed by a natural person, legal entity, or organization without legal personality (hereinafter referred to as: Organizer) for the organization of an event or conference, or for accommodation services for at least ten people (hereinafter referred to as: Group Event), the Organizer will be considered the contracting party with the Service Provider.
4. Formation of the Contract, Booking Methods, and Modifications
4.1. Rules for Bookings that Do Not Qualify as Group Events
4.1.1. Email Booking
4.1.1.1. The Guest can place their request for an offer or booking directly via email at the following address provided on the Service Provider’s website:
4.1.1.2. The Service Provider will send a written (email) offer in response to the request. If the Guest does not send a written (email) order within 72 (seventy-two) hours from the sending of the offer, the Service Provider’s obligation to the offer expires.
4.1.1.3. A contractual relationship is formed between the parties when the written (email) order is placed within the deadline and is confirmed by the Service Provider via email. However, the booking will only be considered final if the Guest pays the price in advance via bank transfer to the bank account specified by the Service Provider and within the specified deadline.
If the deadline for payment (14 days before arrival) is missed, the Service Provider reserves the right to cancel the booking.
4.1.1.4. The contract is considered a written, fixed-term agreement, and unless otherwise agreed, the provisions of these GTC will apply.
4.1.2. Booking via the Service Provider’s Own Booking System
4.1.2.1. By choosing the online booking option on the Service Provider’s website, immediate online booking and payment of the service fee can be made. The Guest can select the most suitable room type and price by clicking the “Select” button. Afterward, the Guest can also choose additional services (if available). Clicking the “Continue” button moves to the next page where the booking details are summarized. On this page, the necessary personal details for finalizing the booking should be provided, and additional information about the booking can be communicated to the Service Provider in the comments section.
4.1.2.2. The service fee must be paid in advance by debit or credit card (hereinafter referred to as: bank card), SZÉP card (bank cards and SZÉP cards will hereafter be collectively referred to as: cards), or via bank transfer.
4.1.2.3. Payment by Card: After following the steps in section 4.1.2.2., payment can be made using the Simple Pay application by pressing the “Finalize Booking” button. The payment service provider issues an authorization number for a successful transaction (it is advisable to note this for future reference) and also sends a notification via email. In the case of an unsuccessful transaction, an error message will indicate the reason for the failure. The contract between the Guest and the Service Provider is established upon confirmation of the booking, which requires the successful payment transaction initiated after pressing the “Finalize Booking” button, resulting in the Service Provider charging the Guest’s card with the service fee.
4.1.2.4. Payment by Bank Transfer: After following the steps in section 4.1.2.2., if the “Finalize Booking” button is pressed, the Service Provider will confirm the booking via email, providing the necessary details for the transfer. The contract between the Guest and the Service Provider is established upon confirmation of the booking, but the booking is only considered final if the fee is paid in advance by bank transfer to the account specified by the Service Provider within the deadline.
4.1.3. Booking through Online Accommodation Sites
4.1.3.1. The Guest can also make a reservation on the online accommodation sites used by the Service Provider by searching for Normafa Hotel and providing the required information. These websites immediately confirm all bookings to the Guest, which the Service Provider is obliged to accept.
4.1.3.2. When booking through online accommodation sites, the Guest must comply with the general terms and conditions applicable to these websites. The Guest will only be in direct contact with the Service Provider for special requests, cancellations, or date changes through the customer service of the online accommodation site.
4.1.3.3. For bookings made on online accommodation sites, the Guest must pay the accommodation fee in advance using one of the payment methods provided there.
4.1.3.4. The contract between the Guest and the Service Provider is established upon confirmation of the booking on online accommodation sites, which requires the Guest’s card to be charged with the service fee at the end of the booking process.
4.1.3.5. In this case, the contract is also considered a written, fixed-term contract, to which the provisions of these General Terms and Conditions apply unless otherwise agreed.
4.1.4. Personal Booking
4.1.4.1. If needed and subject to availability, the Guest can also place an order in person with the Service Provider. In this case, the Guest submits the order by signing a paper registration form at the Service Provider’s headquarters.
4.1.4.2. The contract between the Service Provider and the Guest is established upon written confirmation of the order by the Service Provider and the advance payment of the service fee using one of the payment methods specified in section 4.1.4.3. The contract thus established is also considered a written, fixed-term contract, to which the provisions of these General Terms and Conditions apply unless otherwise agreed.
4.1.4.3. For personal bookings, the payment can be initiated using cash, debit or credit card, or SZÉP card.
4.2. Rules for Group Event Bookings
4.2.1. The Organizer can submit their request for a quote or booking request directly via the email address provided on the Service Provider’s website: sales@normafahotel.hu.
4.2.2. The Service Provider will send a written (email) offer in response to the request for a quote. If no written (email) order is received within 72 (seventy-two) hours of sending the offer, the Service Provider’s offer is no longer binding.
4.2.3. The contractual relationship is established between the parties upon the timely submission of a written (email) order in response to the offer and its confirmation by the Service Provider via email. However, the booking is only considered final if the Organizer pays an amount equal to 50% of the service fee as a deposit by bank transfer to the account specified by the Service Provider, ensuring that the transfer is credited to the specified account by the 30th (thirtieth) day before the services are used. If the deadline is missed, the Service Provider reserves the right to cancel the booking.
4.2.4. The contract is considered a written, fixed-term contract, to which the provisions of these General Terms and Conditions apply unless otherwise agreed.
4.2.5. The Organizer must pay the remaining 50% of the service fee by bank transfer to the account specified by the Service Provider, ensuring that the transfer is credited to the specified account by the second working day before the services are used. If the deadline is missed, the Service Provider reserves the right to cancel the booking, in which case the Service Provider may retain the portion of the service fee already paid according to section 4.2.3.
4.3. Early Departure or Extension of Stay
4.3.1. If the Guest permanently leaves the accommodation before the end of the booked period, they are not entitled to a refund, and the Service Provider is entitled to the full value of the service. Furthermore, the Service Provider is entitled to resell the vacated room.
4.3.2. If the contracting party wishes to extend the booked period, the prior consent of the Service Provider is required. In the case of an extension, the provisions of these General Terms and Conditions apply to the payment of the fee for the period exceeding the original duration.
4.4. Acceptance of the General Terms and Conditions
By entering into a contract in any manner, the contracting party accepts these General Terms and Conditions and the Service Provider’s data management information. In the case of group events, the Organizer undertakes to ensure that all Guests are informed of the Service Provider’s data management information in a verifiable manner before using the services.
4.5. Modification of the Contract
4.5.1. Any modification or supplementation of the contract, including deviations from the provisions of these General Terms and Conditions, is possible only by mutual agreement of the parties in writing.
4.5.2. In the case of group events, if there is a change in the number of participants, a change in the number of participants not exceeding +/- 10% of the original group size does not require a separate contract modification. The Service Provider will indicate the modified items and prices in the performance certificate.
5. Cancellation and Booking Modification Conditions
The Service Provider accepts any cancellation or modification request only in writing.
5.1. Cancellation and Booking Modification Conditions for Bookings that Do Not Qualify as Group Events
5.1.1. The booking
5.1.2. If the Guest does not cancel the booking and does not show up on the booked date (“no-show” status), the paid fee will not be refunded, and the Service Provider can retain the entire paid amount for the booking.
5.1.3. The Service Provider may initiate a modification of the booking either at the Guest’s request or on its own initiative, due to reasons within its operational scope that affect the smooth operation of the hotel or the room in question. The modification of the booking date can only be made within the same price category of the modified period.
5.2. Cancellation and Modification Conditions for Group Events
5.2.1. A Group Event can be canceled free of charge up to 30 days before its date (or the start date in case of a multi-day event), in which case the paid fee will be refunded to the Organizer.
5.2.2. If the Group Event is canceled between 29 and 3 days before its date (or the start date for multi-day events), the Organizer is obliged to pay a cancellation fee amounting to 50% of the total service fee, and the Service Provider may retain an amount equal to the cancellation fee from the paid fee.
5.2.3. If the Group Event is canceled within 2 days before the date (or the start date for multi-day events), the Organizer is obliged to pay a cancellation fee amounting to 100% of the total service fee, and the Service Provider may retain the entire paid amount or the part already paid for the booking.
5.2.4. Modifications of services booked for a Group Event, if they involve a reduction in the number of participants or services, will be subject to the provisions of points 5.1.2–5.1.3, with the cancellation fee being calculated based on the total fee for the canceled services or participants. If the reduction in the number of participants does not exceed 10% of the total number of participants, such changes, announced up to 4 days before the Group Event (or the start date for multi-day events), can be made without a cancellation fee.
5.2.5. Increases in the number of participants or additional services can be requested at any time before the Group Event, subject to the Service Provider’s available capacity, and no cancellation fees apply in such cases.
5.2.6. If the Organizer does not cancel the Group Event, and the Guests do not arrive on the scheduled date of the event (or the start date for multi-day events) (“no-show” status), the paid fee will not be refunded, and the Service Provider may retain the entire paid amount for the Group Event.
6. Prices
6.1. Rules for Bookings that Do Not Qualify as Group Events
6.1.1. The current room prices are published by the Service Provider on the website and online accommodation booking platforms, and they are also displayed in the hotel rooms or at the hotel reception.
Prices for additional services – if not included in the room rate – will be posted in the respective hotel departments (restaurant, wellness, sports facilities), and the current services are also available on our website.
6.1.2. The Service Provider may change the advertised prices without prior notice. However, such price changes will not affect already concluded contracts, except if the price modification is due to changes in tax laws, as referenced in section 6.1.3.
6.1.3. When announcing prices, the Service Provider will indicate the applicable taxes (VAT, local taxes) as defined by current Hungarian legislation, and whether these taxes are included in the price. The tax rates and their calculation will follow the applicable Hungarian regulations. The Service Provider is entitled to pass on any additional costs due to changes in tax laws – with prior notice – to the contracting party.
6.1.4. The Service Provider charges a 10% (ten percent) service fee on the gross prices of à la carte breakfast, lunch, and dinner consumed in the restaurant or bar.
6.1.5. Any discounts, promotions, or other offers will be published by the Service Provider on its website and online accommodation booking platforms.
6.1.6. The prices for the à la carte menu are valid only if the buffet meals have already been paid for. (This information is also indicated on the menu.)
6.2. Rules for Group Events
The service fees for Group Events are not published and are determined on a case-by-case basis in the written offer and booking. For Group Events, catering services are subject to a 10% (ten percent) service fee.
7. Payment Conditions
7.1. The payment for services in accordance with sections 4.1–4.2 shall follow the rules specified there. If the Guest uses other services, they must settle the payment for these on-site, at the time of use, but no later than at checkout from the Hotel.
7.2. The parties contracting with the Service Provider acknowledge that if the Guests make use of services not included in the room price during their stay at the Hotel, they are obliged to pay for these services. The Organizer is responsible for paying any additional services used by their Guests.
7.3. The Service Provider is entitled to engage third-party service providers for certain services and resell these services to the Guests or Organizer. These services are considered intermediary services. This includes any services indicated in the booking confirmation or contract, as well as those marked as such on the invoice issued by the Service Provider.
7.4. In the case of a Group Event, if the Service Provider orders technical, technical support, or other services required for the services ordered by the Organizer from third parties, it does so on behalf of the Organizer, and these services are also considered intermediary services.
The provision of technical equipment without complex services – if not from the Service Provider’s own equipment, but from the contracting party’s equipment – is considered an intermediary service and will be invoiced accordingly. Complex subcontractor work, such as audiovisual event planning and execution, will be invoiced as an audiovisual service.
7.5. Unless otherwise stipulated in the individual contract or these Terms and Conditions, the price of services may be paid in the following ways:
Any costs arising from the use of any payment method will be borne by the contracting party with the Service Provider.
7.6. Based on the signed confirmation of services rendered by the contracting party, the Service Provider will issue an invoice in Hungarian Forints or Euros. The invoice will be issued without any deductions or offsets. Unless otherwise agreed, the invoice will be issued in the name of the contracting party and sent electronically to the email address provided by the Guest or Organizer on the registration form. After the service is rendered and the final invoice is issued, the Service Provider is not obligated to change the paying party or issue a new invoice.
7.7. In cases of payments made in a currency other than Hungarian Forints, the exchange rate for the room prices will be based on the exchange rate of the European Central Bank on the day of arrival. The exchange rate for F&B prices (e.g., food, drink, room rental, equipment rental) may differ as agreed upon by the parties.
7.8. In the case of pre-payment by card, any complaints should be reported immediately on-site after the service has been used. The Service Provider will record the complaint and, after investigating the matter, will decide on compensation, including its form and extent.
7.9. In the event of payment delay, the Service Provider is entitled to charge default interest as per Section 6:155 of the Hungarian Civil Code.
7.10. Additional Charges: The Service Provider reserves the right to charge the Guest or Organizer’s credit card after the service has been used for amounts not known at the time of check-out (e.g., room damages).
8. Conditions for the Use of Services
8.1. The Guest may occupy the hotel room at the time specified by the Service Provider on the day of arrival (Check-in) and is required to vacate the room by the published check-out time on the day of departure (Check-out). The exact times will be specified in the House Rules posted on the Service Provider’s website.
8.2. If the Guest wishes to occupy the room before the specified Check-in time on the day of arrival, the Service Provider is entitled to charge an extra fee. If the currently advertised room package does not provide otherwise, the Early Check-in fee is 50,000 HUF for arrivals from 08:00 AM. Arrivals before 08:00 AM will be charged an additional full night’s room rate for the chosen room type.
8.3. If the Guest departs after the official Check-out time on the day of departure:
8.4. The Service Provider provides a luggage storage room for guests’ luggage. In case of unforeseen technical obstacles, the Service Provider reserves the right to change the placement of the luggage.
8.5. Rules for Group Events
8.5.1. In the case of a Group Event, Guests are not considered contracting parties (except if the Organizer is also a natural person who is a Guest), and the Organizer is solely responsible for the Guests who use the services they have ordered. This does not exempt the Guests from the obligation to comply with the House Rules.
8.5.2. During a Group Event, the Organizer and Guests may only connect their own high-performance electrical equipment (including but not limited to: lighting and sound equipment, projectors) to the Service Provider’s network with prior written approval from the Service Provider. Any costs resulting from service disruptions or damages caused by the use of such equipment will be borne by the Organizer.
8.5.3. The Service Provider has the exclusive right to rent audiovisual equipment and provide complex AV services in the conference section, either with its own equipment or through contracted partners. The Organizer may only use external AV equipment and services if the Service Provider has given prior written consent.
8.5.4. The Service Provider reserves the exclusive right to serve all food and beverages at the event. According to the House Rules, the Organizer or Guests may not bring any food or drinks into the hotel premises without prior written consent from the Service Provider.
8.5.5. For buffet-style meals, the Service Provider will keep the food on the buffet table for a maximum of 3 hours to ensure the quality and to comply with the HACCP regulations.
8.5.6. The introduction and display of decoration materials or other objects require prior written permission from the Service Provider. All decoration materials must comply with fire safety regulations in every detail.
8.5.7. It is prohibited to use nails, screws, or adhesives to attach objects to the walls or ceilings of the event rooms or other hotel areas. The Organizer will be financially liable for any damages caused. Before decorating the hotel premises, the Organizer must consult the Service Provider to ensure compliance with fire safety and security regulations.
8.5.8. The Organizer is responsible for removing any items brought into the event immediately after its conclusion unless otherwise agreed by the parties. If the Organizer does not comply with this obligation promptly, the Service Provider reserves the right to remove and store the remaining items at the Organizer’s expense, risk, and cost.
8.5.9. The Service Provider, and not in the case of mass recordings, requires prior written consent from the individuals involved in any recording before any advertisement, invitation, promotional conversation, or sales event mentioning the Service Provider or hotel by name, containing photos or videos, is published on any public platform, whether printed or online. If such publication occurs without permission and harms the Service Provider’s or the individuals involved’ substantial interests, the Service Provider may cancel the event. In such cases, the Organizer will bear the costs and any potential compensation claims.
8.5.10. If the Organizer invites photographers or filmmakers to record the event, they must notify the Service Provider in writing at least 5 working days in advance and comply with the Service Provider’s specific conditions and data protection regulations.
9. Termination and Withdrawal by the Service Provider
9.1. The Service Provider has no ordinary termination rights, meaning the Service Provider may only terminate the contract for the reasons specified in point 9.2.
9.2. The Service Provider may terminate the contract in writing with immediate effect, refuse further service, and claim compensation in the event of a serious breach of contract by the contracting party. Such serious breaches include, but are not limited to:
9.3. The Service Provider is entitled to withdraw from the contract for a substantial reason, particularly but not exclusively in the following cases:
9.4. If the Service Provider wishes to exercise its right of withdrawal, it must notify the contracting party in writing without delay and must refund the received deposit or other securities within 15 (fifteen) calendar days. Beyond this, the Service Provider has no further obligation for compensation or indemnification.
10. Accommodation Guarantee
10.1. In the event of overbooking or temporary operational issues related to accommodation services, the Service Provider will immediately arrange for the Guest’s accommodation. To do this, the Service Provider is entitled to fulfill its services at the agreed price and for the agreed duration (or until the obstacle is removed) by using another hotel of the same or higher category (so-called booking out), in which case mediated service provision occurs. The Service Provider bears any additional costs arising from the use of the substitute accommodation.
10.2. The contracting party is not obliged to accept the offered substitute accommodation and may withdraw from the booking without any further legal consequences. However, if the contracting party accepts the substitute accommodation, they cannot subsequently claim compensation from the Service Provider.
10.3. In this case, the Service Provider will provide free telephone access to inform about the change of accommodation and transfer to and from the substitute accommodation. However, the contracting party is still obliged to pay the price specified in the contract to the Service Provider.
11. Illness or Death of the Guest
11.1. If the Guest falls ill or their health condition requires medical attention during their stay at the hotel and they are unable to arrange appropriate medical care for themselves, the Service Provider will offer medical assistance to ensure healthcare, the cost of which will be borne by the Guest.
11.2. In the event of the Guest’s illness and/or death at the hotel, the Service Provider is entitled to appropriate cost compensation from the contracting party, their relative, heir, or bill payer for any medical and procedural costs, the value of services used before the death, and any damages to equipment and furnishings caused by the illness/death.
11.3. In the case of an extended stay due to illness, including stays due to official quarantine, the contracting party is obliged to pay the Service Provider the service fee related to the extension of the booking.
12. Rights, Obligations, and Responsibilities of the Contracting Party
12.1. The Guest is entitled to the proper use of the ordered room and the facilities of the accommodation that are part of the usual service range and are not subject to special conditions.
12.2. Complaint Handling: During their stay at the hotel, the Guest is entitled to file a complaint regarding the provision of services or the handling of personal data, which can be done in writing or by recording an oral complaint in a protocol. The Guest’s right to file a consumer protection complaint ceases upon checking out of the hotel. The Service Provider is obliged to investigate the Guest’s written consumer protection complaint in accordance with the applicable consumer protection regulations, provide a written response, and take the necessary measures to handle the complaint. Information on handling complaints related to personal data processing can be found in the Data Management Information.
12.3. The contracting party is obliged to settle the payment for the services ordered in the contract in the manner and by the deadline specified in the contract. If the services already used are not paid for, including cases where the card used for payment does not have sufficient funds, section 13.1. applies, and the Service Provider is entitled to enforce its claim against the contracting party by any means permitted by applicable law.
12.4. The Guest must ensure that any child under the age of 14 under their supervision stays in the hotel only under adult supervision. The contracting party acknowledges that the hotel is currently not child-friendly.
12.5. The Guest is obliged to fully comply with the House Rules.
12.6. The Guest may not use or operate drones or quadcopters within the entire hotel area and within a 150-meter radius of it, and may not record footage with them, to protect the privacy of other Guests. In case of violation of this prohibition, the Guest is fully responsible for any damage caused, including possible fines, penalties, and compensation.
12.7. The contracting party is responsible for all damages and disadvantages suffered by the Service Provider or third parties due to the fault of the Guest, their companion, or other persons under their responsibility. This liability exists even if the injured party has the right to claim compensation directly from the Service Provider.
12.8. In the case of group events, the Organizer is responsible for ensuring that the Guests comply with the House Rules during the use of the services, and is also responsible for any damage caused by their Guests, employees, assistants, or participants of the event in the building serving as the venue or its furnishings and equipment, or caused by the Organizer themselves. The Organizer is also responsible for the careful and proper use and lawful return of the equipment used by them or their Guests, and must indemnify the Service Provider against any claims made by third parties arising from the use of the equipment in question.
12.9. In the case of group events, the Organizer is responsible for the safekeeping of exhibition or other personal items brought into the hotel in all event rooms and venues. The Service Provider is not liable for their loss, damage, or destruction, except if the damage is due to the intentional conduct or gross negligence of the Service Provider’s employee.
13. Rights, Obligations, and Responsibilities of the Service Provider
13.1. If the Guest fails to fulfill their obligation to pay for the services used or the penalty-bearing services ordered in the contract but not used, the Service Provider has a lien on the Guest’s personal belongings brought into the hotel to secure its claims.
13.2. The Service Provider is obliged to:
13.3. The Service Provider’s Liability for Compensation
14. Data Protection and Copyrights
14.1. The Organizer or the Guest must immediately inform the Service Provider if they notice any extraordinary event affecting the handling of personal data (e.g., internet attack, data breach, power outage, unauthorized access) during the ordering or use of services. The Service Provider acts in accordance with applicable laws and its data management information, which is available on the Service Provider’s website.
14.2. The Organizer and the Guest are only entitled to use the name and logo of the Service Provider or the hotel temporarily and in connection with the ordered service with the express, prior, written consent of the Service Provider.
15. Force Majeure
15.1. Neither Party is liable for the non-performance, incomplete performance, or delayed performance of their obligations under this agreement due to force majeure. Any event that affects contractual performance and cannot be influenced by the Parties’ activities is considered force majeure for the purposes of this agreement.
15.2. For the purposes of section 9.3.a) of these General Terms and Conditions, external, unavoidable (force majeure) reasons include, but are not limited to, natural disasters, fires, explosions, strikes, internet system outages, etc., for which the Parties bear their own costs and damages.
16. Applicable Law and Jurisdiction
16.1. For matters not regulated in these General Terms and Conditions, the provisions of the current Hungarian Civil Code (currently Act V of 2013 on the Civil Code, hereinafter and in the above references: Civil Code) and other relevant Hungarian laws apply.
16.2. Dispute Resolution: The Parties will primarily attempt to settle any disputes out of court. If this is unsuccessful, any dispute arising from or in connection with the contractual relationship between the Parties, particularly regarding its breach, termination, validity, or interpretation, will be exclusively and finally decided by the Permanent Court of Arbitration operating alongside the Hungarian Chamber of Commerce and Industry (Commercial Arbitration Court Budapest), with the Arbitration Court proceeding according to its own Rules of Procedure (supplemented by the provisions of the Rules of Procedure for Expedited Procedures), with three (3) arbitrators, and the proceedings conducted in Hungarian. The Parties exclude the possibility of reopening the case as regulated in Chapter IX of Act LX of 2017 on Arbitration.
16.3. If any provision of these General Terms and Conditions is deemed invalid, this does not affect the validity of the other provisions.
16.4. The Service Provider excludes the application of Section 6:63(5) of the Civil Code, so the previous business relationship, customs, practices, and industry customs between the contracting party and the Service Provider do not become part of the contract.
16.5. By entering into the contract, the contracting party confirms that they have read, understood, and individually discussed all necessary data and conditions with the Hotel during the acceptance of the offer, including the provisions of these General Terms and Conditions and the Data Management Information.
16.6. By entering into the contract, the Parties declare that, based on Section 6:78(2) of the Civil Code, these General Terms and Conditions do not contain any conditions that significantly deviate from the usual contractual practice or the legal provisions applicable to the contract, or any clause previously applied between the Parties. Any differing conditions are recorded and expressly accepted in the individual contract.
17. Special Rules for Hotel Retreat Programs
17.1. Among the Hotel’s services, there may be permanent or temporary services that Guests can use for a full day, half a day, or an evening without booking accommodation (hereinafter: Retreat Programs). The provisions of these General Terms and Conditions apply to these services with the following exceptions.
17.2. Detailed descriptions and prices of the current Retreat Programs are available on the Hotel’s website. Retreat Programs can be booked on the Hotel’s website and used by purchasing tickets online with advance payment of the program fee, or by purchasing tickets in person with advance payment of the program fee. As of the effective date of these General Terms and Conditions, Retreat Programs are available at the following links: https://normafahotel.hu/hu/classes/ and https://normafahotel.hu/hu/class-retreats/.
17.3. During the booking process on the Hotel’s website, tickets can be booked and purchased for the pre-set dates available for the given Retreat Program, subject to availability. As of the effective date of these General Terms and Conditions, the fee for Retreat Programs can be paid by card payment via the Simple Pay interface during online ticket purchase, or in person as specified in section 7.5. In the case of a successful transaction during online ticket purchase, the Service Provider will confirm the ticket purchase via email. To notify Guests of any program changes, the Service Provider records the Guest’s email address and phone number during the booking process.
17.4. In the case of online ticket purchase, the contract between the Guest and the Service Provider is established upon confirmation of the ticket purchase, with the booking only considered final if the Service Provider has charged the Guest’s card with the service fee. In the case of in-person ticket purchase, the contract between the Guest and the Service Provider is established upon payment of the program fee.
17.5. Online Retreat Program bookings are recorded by the Hotel reception. When using the program, the reception identifies the Guest(s) based on the name of the person who purchased the online ticket and the booked time.
17.6. If a Guest has purchased tickets for multiple people or brings additional participants for free as part of certain promotions offered by the Service Provider, they also use the services and are considered Guests, but they are not considered contracting parties. The Guest who is considered the contracting party is responsible for the additional Guests who use the Retreat Programs they ordered, but this does not exempt the Guests from the obligation to comply with the guest information (House Rules).
17.7. After the program has started, it is only possible to join the event during a break if the program has multiple sessions, such as a full-day yoga program. If it is a single-session program, such as a sound bath program, the Service Provider reserves the right not to admit latecomers, considering the complete timing of the service.
17.8. Gift Vouchers
17.8.1. Gift vouchers can also be purchased for certain Retreat Programs, which are available on the Hotel’s website at the following link: https://normafahotel.hu/hu/ajandek-utalvany/.
17.8.2. Gift vouchers can only be purchased on the Hotel’s website using card payment via the Simple Pay interface during online purchase. During the online gift voucher purchase, the buyer can also indicate the name of the recipient, but no date selection is made.
17.8.3. Purchased gift vouchers receive a unique serial number, which is identified at the Hotel reception upon redemption. The name of the gift voucher buyer is not recorded. Since gift vouchers are not for a specific date, it is necessary for the buyer or the recipient to book a date before redemption at the Hotel reception, either in writing at reservations@normafahotel.hu or by phone at +36 30 908 0601. Gift vouchers have an expiration date and cannot be used or extended after expiration.
17.9. Cancellation and Modification
17.9.1. The Service Provider expressly draws attention to the need for Guests to exercise due care when selecting the date of the Retreat Program. If the Guest does not use the Retreat Program for any reason, there is no possibility to refund or exchange tickets and gift vouchers purchased for Retreat Programs under any circumstances. If the date of an already purchased ticket or redeemed gift voucher has been booked, it can be rescheduled once for another date within 30 days free of charge, provided that the Guest, or the buyer or recipient of the gift voucher, notifies the Hotel reception at least seven days before the booked date, either in writing at reservations@normafahotel.hu or by phone at +36 30 908 0601. Gift vouchers cannot be extended.
17.9.2. If the Retreat Program is canceled for reasons attributable to the Service Provider, the Service Provider will notify the Guest as soon as possible and offer an identical Retreat Program at another date suitable for the Guest. Alternatively, the parties may agree on the use of another Retreat Program different from the originally purchased one, in which case the fee may differ from the price of the originally purchased Retreat Program. The prices published on the Hotel’s website apply to all Retreat Programs. If the Guest chooses another Retreat Program of higher or lower price instead of the canceled Retreat Program, the parties will settle the resulting price difference by the start of the Retreat Program. If the Guest cannot or does not wish to use the Retreat Program at another date, the Service Provider will refund the price of the purchased ticket(s) to the Guest or the buyer of the gift voucher.
17.9.3. A ticket already purchased for a specific program cannot be modified to another program by the Guest (e.g., a yoga dinner cannot be exchanged for a sound bath dinner).
17.10. Among the Retreat Programs offered by the Hotel, there are multi-day packages, and the Guest can also use one-day programs on several consecutive days. However, the price of the Retreat Programs does not include accommodation costs in either case. For multi-day programs, the Guest has the option to book accommodation at the Hotel. In this case, the general provisions of the General Terms and Conditions apply to the accommodation booking (including the rules for payment and cancellation of the accommodation fee).
Eötvös Road 52-54 • 1121 Budapest. Hungary
reservations@normafahotel.hu
We warmly welcome all guests above the age of 14
© 2025, Normafa Hotel
A Docler Holding company
Eötvös Road 52-54
1121 Budapest. Hungary.
reservations@normafahotel.hu
We warmly welcome all guests above the age of 14
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